Taking instructions now — the first conversation is freeExhibits posted in from anywhere in the UK, or handed in at ten drop-off pointsQuicker still, give us a ring:0800 6890668
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FDR / Contact and sending in

Getting an exhibit to us · by post, or ten drop-off points

Send an exhibit in. Preserve it first; then the post, or one of ten drop-off points.

We work by post from anywhere in the UK. Three things matter before anything is sent: preserve the device, stop using it and keep it powered off, because every use overwrites the artefacts an examination relies on; gather the authority we will ask to see; and tell us whether you are sending the drive alone or the whole device. An examiner replies within a working day with the authority we need, the posting address, the nearest of ten drop-off points and a booking sheet. Would you sooner talk it through? The telephone is answered by an examiner.

Talk it through with an examiner first
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Before anything else: stop using the device, and do not let anyone have a look at it. Every time a computer is switched on and used, the very artefacts an examination relies on, the timeline, the recently-opened lists, the deleted-file space, are overwritten a little more. Do not reinstall, do not run recovery software, do not let IT open it to check, and keep it powered off. Preserve it as it is, record who has held it, and send it with the authority documents we ask for. If proceedings are contemplated, the duty to preserve evidence has already begun.

Tell us what has happened.

An engineer reads what you send and replies by email inside one working day: whether we can take it on, the authority we will need to see, whether the standard report or an expert report fits, and, if the exhibit is to come in, the posting address, the nearest of ten drop-off points and a booking sheet. We examine devices only for the people and organisations with lawful authority over them, and we do not examine mobile phones. The desk runs 9am–5:30pm, Monday to Friday.

How to send an exhibit in.

Preserve itStop using it, keep it powered off, and do not let IT or anyone else open it to have a look. Record who has held it since the matter arose.
The drive, or the deviceSend the drive on its own where it can be removed; send the whole laptop where the storage is soldered in, and the recorder or its drive for CCTV. We do not examine phones.
Pack it, with the paperworkAn anti-static bag in a padded box with nothing able to move, the booking sheet inside, copies of the authority documents, and your name on the outside of the parcel.
Insure itTracked and insured at a value that reflects what the evidence is worth to you. The return journey is paid for here, and the exhibit comes back resealed.

Every document, out in the open.

Every examination runs on one published set of paperwork — Terms of service (PDF), including the clause on authority, scope and reports. The contract is held by Easy Data Recovery Ltd, company number NI625698, ICO registration ZC173784, trading on this site as Forensic Data Recovery. We examine devices only for people and organisations with lawful authority over them. VAT is charged at the standard rate on every figure quoted.

The questions that come up first.

Why is there no address on the site?

So that every parcel that arrives is already matched to an enquiry and an authority check. The posting address comes by email with a booking sheet; you can also hand the sealed parcel in at one of ten drop-off points.

Can you collect, or image on site?

We work from exhibits posted or handed in. Where time is critical, an injunction or a departing employee, ask at the first conversation about urgent preservation imaging.

Should I send the whole computer?

Usually the drive alone is enough; where the storage is soldered in, the whole laptop comes in. Tell us the make and model and we will advise.

Do you examine phones?

No. Mobile phones are not examined on this service.

Nothing is examined before authority is checked.

The first conversation is free. Before a chargeable minute is spent you get the scope and the fee in writing.

0800 6890668

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